IT Infrastructure & Support Solutions
One comprehensive service page for the day-to-day technology infrastructure your business depends on.
All Infrastructure Services in One Place
Aerantech Technologies can support your existing IT environment, new office setup, troubleshooting requirements and ongoing maintenance needs.
Computer & Laptop Support
Installation, configuration, troubleshooting, operating-system support, software setup, performance checks and routine maintenance for business desktops and laptops.
- OS & software setup
- Hardware troubleshooting
- Performance checks
- User support
LAN & Network Solutions
Structured office networking support for wired connectivity, switches, IP configuration and day-to-day network troubleshooting.
- LAN planning & setup
- Switch configuration
- IP configuration
- Connectivity troubleshooting
Wi-Fi Setup & Support
Business Wi-Fi planning and support focused on coverage, access-point configuration, secure access and reliable connectivity.
- Access-point setup
- Coverage improvement
- Secure Wi-Fi configuration
- Connectivity troubleshooting
Printer & Scanner Support
Support for local and network printers, scanners and common peripheral issues across office users.
- Driver installation
- Printer sharing
- Network configuration
- Print/scan troubleshooting
Server Setup & Support
Server installation and support for business environments requiring centralized services, storage, access and administration.
- Server planning
- Installation & configuration
- User/access setup
- Storage & maintenance
Data Backup Solutions
Backup planning for important business files and operational data, with recovery-focused processes to reduce the impact of data loss.
- Backup planning
- File/server backup
- Backup verification
- Recovery planning
Remote IT Support
Remote assistance for common desktop, software, user, connectivity and configuration issues when an on-site visit is not required.
- Remote troubleshooting
- Software support
- User assistance
- Connectivity checks
Office IT Setup
Technology setup support for new offices, relocations, expansions and workstation deployments.
- Workstation setup
- Network readiness
- Printer & peripheral setup
- User onboarding support
IT AMC Services
Annual maintenance support designed to keep business devices and core IT infrastructure maintained and issues addressed systematically.
- Preventive checks
- Break/fix support
- Device maintenance
- IT health checks
CCTV & Security Device Support
Support for CCTV connectivity and common security-device configuration requirements for offices and business premises.
- Camera connectivity
- DVR/NVR setup support
- Basic configuration
- Troubleshooting
How We Approach IT Infrastructure
We start with the business requirement and current environment, identify the immediate issue or infrastructure gap, implement a practical solution, and provide handover and ongoing support where required.
Understand
Discuss users, devices, locations, connectivity and business requirements.
Assess
Review the existing setup and identify risks, gaps and practical improvements.
Implement
Configure, deploy, troubleshoot or improve the required infrastructure.
Support
Provide documentation, handover, maintenance and ongoing assistance.
Need IT Infrastructure Support?
Tell us about your office, devices, network or support requirement.
Request IT Support